Shipping policy

Shipping Policy

Welcome to Duoshop, where we strive to provide a seamless shopping experience
from browsing to delivery. Our shipping policy is designed to ensure that your products are
delivered promptly and efficiently. Please take a moment to review our policy below.

1. Processing Time:
Orders are processed within 1-3 business days. Processing includes checking, packing, and
sending your orders to the post. After processing, items usually take between 7-30 business
days to arrive at their destination but can take longer from time to time, especially during peak
periods or due to delays from our suppliers.

2. Shipping Costs:
Shipping costs are calculated based on the weight, size, and destination of the items. The total
shipping cost will be displayed at checkout before finalizing your purchase.

3. International Shipping:
We offer international shipping to most countries. Note that there are restrictions on some
products, and some products cannot be shipped to international destinations. International
customers are responsible for any customs and import taxes that may apply. We're not
responsible for delays due to customs.

4. Tracking:
You will receive a tracking number once your order has been shipped. With this number, you will
be able to follow along with your order’s journey to its destination. Please note that tracking
information might not update immediately.

5. Shipping Delays:
While we aim to deliver your order as quickly as possible, delivery times may vary due to factors
beyond our control, such as logistic delays, customs clearance, or holidays. We appreciate your
patience in these instances.

6. Lost or Damaged Items:
In the rare event that your order arrives damaged, or if you haven’t received your order within
the expected delivery time frame, please contact us immediately. We will work with you to
resolve any issues as quickly as possible.

7. Contact Us:
If you have any questions about our shipping policy, please contact us at duoduo33109@gmail.com. We’re here to help!

Thank you for shopping with Duoshop.